Corporate Information

Founded in 1976, 1800Mattress.com is the nation’s leading bedding tele-retailer. We enable consumers to select from a vast array of mattresses, box springs and bedding accessories by phone and the Internet (mattress.com) 24 hours a day, seven days a week, or in over 100 showrooms in New York, New Jersey, Connecticut, Maryland and California.

Headquartered in a 72,000 square foot warehouse are located in Long Island City, New York, we are strategically located just across the East River from Manhattan and accessible to all tunnels, bridges and interstate highways. Additionally, nationwide service is available through regional warehouse/distribution centers throughout the United States.

Company History

Napoleon Barragan, founded his business in 1976 with a small retail furniture store in Queens, NY. Mr. Barragan, a native of Ecuador, had the idea for Dial-A-Mattress after seeing a newspaper advertisement for "Dial-A-Steak," an ad for home delivered steaks purchased by phone. He realized the same approach could be used to sell mattresses. Thus, he founded Dial-A-Mattress on September 22, 1976, when he began running classified ads offering customers home delivery of mattresses for $29.99.

Dial-A-Mattress was the pioneer of phone shopping, offering harried consumers the option of buying, via toll free call, from their homes, offices or cars.

In October 1988, Dial-A-Mattress started promoting the toll-free number in broadcast advertising and sales increased dramatically. At the time, we also established an award winning Customer Service division to deal specifically with our customers’ needs, and installed our first computer system to keep track of inventory, sales and deliveries, and all the other details of what had become an extremely complex operation. In 1988, sales reached $4 million.

In 1994, Dial-A-Mattress went nationwide. After many years of hard work, the company has become a multi-million dollar organization that offers fast, easy and convenient service to millions of customers, who call from around the world, visit our website and visit the our galleries and showrooms. Its famous slogan, "Leave Off the Last 'S' for Savings," has become a household phrase.

The same year, Dial-A-Mattress added a franchise operation in Boston and throughout New England. Additional franchises were soon added in Philadelphia, Miami, Orlando and Hartford, CT.

With the increase in popularity of toll-free telephone numbers, we changed our name to 1-800-Mattress to reflect the new technology.

Today, the company’s distribution is national and global as well, with hundreds of preferred distributors in the United States providing next day delivery to consumers in most areas of the country. We can ship or deliver mattresses internationally as well.

Recently, the company changed its name to 1800Mattress.com to reflect the enormous popularity of the Internet, as well as the growth of its online business.

Dial-A-Mattress was built on the concept that people will buy mattresses by phone. In so doing, the company has gained fame by selling hundreds of millions of dollars worth of mattresses, and in the process, has developed and refined revolutionary systems of telecommunications, sales, inventory, delivery, as well as other business procedures.

Today, 1800Mattress.com is one of the nation’s most successful direct marketing companies and has annual sales of more than $170million throughout the world.

Marketing and advertising, both online and traditional, together with referrals from previous satisfied customers are the force that drives its increasing volume of calls, as well as visitors to the showrooms and website.

1800Mattress.com is committed to the concept of “Partners in Business.” The companies that service and support 1800Mattress.com’s growth and concepts are crucial to our continued success.

1800Mattress.com continued growth is dependent on its most important asset - its employees. The people that make up the 1800Mattress.com team are the backbone of its success. The achievements of 1800Mattress.com are due to the spirit and dedication of the employees who contribute to the high levels of quality service and industry expertise that we bring to our customers.

Innovative Approches

1800Mattress.com is a dynamic company, always searching for ways to improve the business. Prior to the advent of Dial-A-Mattress, bedding was traditionally purchased in a retail store.

Mr. Barragan was quick to recognize the power of the toll free 800 telephone number. His unique concept of offering customers fast, easy and convenient service 24 hours a day, 7 days a week, 365 days a year was truly revolutionary in the bedding industry and set the standard for competitors for years to come.

He also realized what the growth of the Internet would mean to the retail business, and established an e-commerce website in 1999. This website allows us to offer our customers the convenience learning about our products, viewing the images and ordering online in just moments, 24 hours a day. The website also offers the opportunity to click-to-call and chat live with an expert Sleep Consultant.

Mr.Barragan has built a business that turns its inventory 60 times a year (the industry average is 10 turns.) He has accomplished this by offering customers the convenience of buying day or night over the toll-free telephone or via the Internet, or the option of visiting one of our many showrooms; by delivering the bedding to customers' homes when they want it, how they want it (7 days a week from 9 AM to midnight); and by investing in customer satisfaction through our famous Delivery Upon Approval and Sleep-On-It Guarantee.

In summary, 1800Mattress.com was the first to offer bedding tele-retailing, toll-free, 7 days a week, 24 hours a day, same day delivery, express delivery, 2-hour windows, Sleep-On-It guaranty, payment upon approval (customer only pays after bed is delivered and accepted,) and removal of the old bedding. And now we have added the convenience of shopping online and visiting our showrooms!