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In order to ensure the sleeping comfort of all our
valued customers, 1-800-Mattress® is
pleased to offer one
comfort exchange when you purchase a mattress and boxspring
set or if you purchase a mattress for use on a platform bed. The mattress
and boxspring are designed to work in unison. An old foundation or
boxspring will not allow you to realize the maximum comfort from your new
mattress. The trial period begins the night of your delivery.
Because this is a new bed we strongly recommend that you give it at least a 14 night “breaking-in” period. During
this time you must follow the care instructions on your warranty card.
Remember that your bedding purchase is an investment in your comfort and
health.
If after15 nights you are not completely satisfied
with the sleeping comfort of the bedding you have purchased from 1-800-Mattress® we will gladly exchange the
unit for you WITH A SERVICE CHARGE OF $59.00. We will exchange your bedding
for bedding of equal value.
Discounts, coupons
and special offers do not apply to exchanges.
All comfort
exchange requests must be made within 15
nights from the original date of delivery and the exchange must be
made before the end of the 25th
night.
Please note: Merchandise must be clean and free of
holes, tears and stains of any kind or we cannot make the exchange. No
comfort exchange will be made after the 25th night. Limit one 15-night
comfort trial only. 1-800-Mattress®
does not offer refunds. Service charges of $59.00 will also apply to all other
exchanges including but not limited to comfort
exchange, defect exchange and size exchange.
THIS COMFORT EXCHANGE
OFFER IS NOT APPLICABLE TO THE FOLLOWING ITEMS:
Convertible Mattresses, Custom sizes, Electric Beds,
Folding Cots, Futon Products, High-Risers, Air Beds, Water Beds, Foam
Mattresses and Bedding Related Products (which
shall include, but not be limited to Sheets, Mattress Pads, Pillows, and
Comforters). Catalog orders not subject to comfort trial.
1-800-Mattress® reserves the right
to charge a $150.00 non-refundable restocking fee.
1-800-Mattress®
Provides:
1. Placement of new mattress and boxspring**
2. Set up of new frame ordered.
3. Removal of the old mattress and boxspring -
$5.00 per piece.
4. Removal of all plastics and
boxes from your new purchase.
** 1-800-Mattress® has the right
in its sole discretion to refuse removal of customer's existing bedding
in the event it is stained, bug infested or has any other unsanitary
conditions. In such event and in 1-800-Mattress®
sole discretion, the customer's being may be placed at curbside to be
disposed of by the customer or a private or public waste removal company
or left at the premises. 1-800-Mattress® does not
assume any liability or responsibility for bedding left at curbside,
within or on the premises or for any unsanitary
conditions.
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