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Mattress.com SM values its customers and respects their
privacy. We collect customer information in an effort to improve our customers'
shopping experience and to communicate with our customers about our products,
services and promotions. We recognize that we must maintain and use customer
information responsibly. We do not sell or rent the information you provide to
us online to third parties. However, we do share your information with third
parties under certain circumstances. Click here
for more information. This policy describes the personal information we collect about you, why we
collect it, how we use it and when we share it with third parties. Our policy
also describes the choices you can make about how we collect and use your
information. If you have any questions about our privacy policy, you can always
contact the internet department of 1-800-Mattress® in any of three ways: 1)
send us an e-mail; 2) call us at 1-800-999-8484 ext.5477 or 3) write to
us at 1-800-Mattress®, 31-10 48th Ave., Long Island City, NY 11101., Att:
Internet Dept.
If our information practices change in the future, we will let know before we
use your information in a manner not previously disclosed in our privacy policy
by posting the policy changes on our website or by communicating directly with
you. At that time, you will have the opportunity to opt out of any new use of
your information.
What kind of information does
Mattress.comSM collect?
How does Mattress.comSM use
my information?
Does Mattress.comSM share
my information with third parties?
How do I access my information? How
do I change or delete my information?
How do I remove my information from
e-mail, phone and postal mailing lists?
What are cookies? How does
Mattress.comSM use cookies on its site?
How does Mattress.comSM make
sure my order information is secure?
What about links to other websites and
services?
Questions
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| We collect information, such as your name, e-mail address, mailing address,
phone and credit card numbers, that you provide to us when you place an order,
when you register with us or when you participate in a promotion or survey. We
also maintain a record of your product interests and your purchases online. |
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| When you make a purchase from Mattress.comSM, we use your
information to process your order. We will also send you e-mails to confirm
your order and may need to contact you via phone, postal mail or e-mail if we
have other questions regarding your order.
When you register with Mattress.comSM online, over the phone or at
one of our retail stores, you may choose whether or not you would like to
receive e-mails from us regarding our products, services, contests and
promotions. From time to time, we may also send you e-mails to help us learn
more about your shopping preferences. In addition, we use information about
your product interests and purchases to help us improve our site design and
your shopping experience. If you register with us or if you purchase from us
online or over the phone, we may also send you notices about our products,
services and promotions through postal mail.
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We contract with third parties to assist us in maintaining and
managing our customer information, to fulfill promotions and to communicate
with our customers. We do not authorize any of those third parties to make any
other use of our information.
When we offer promotions, or join with other companies to do so, customers who
choose to participate in those promotions may be asked to provide personal
information to participate. That information may then be used by us and by any
company offering the promotion to notify winners or to fulfill promotional
obligations.
If, prior to participating in a promotion, you opted not to receive information
about or mailings from us, you may still receive information from or about
Mattress.comSM in connection with the promotion if you choose to
register for or participate in it. You may opt not to participate in these
promotions if you do not want to receive information about Mattress.comSM
or share your information with Mattress.comSM and the other
companies sponsoring those promotions.
We may also share aggregate, non-personally identifiable information about you,
such as age, gender and types of products purchased, with our business partners
to fulfill our contractual obligations. Except as described above, we do not
share, rent or sell any information we collect online to any unaffiliated third
party.
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| If at any time you would like us to update your personal information, feel free
to contact us by calling 1-800-999-8484 ext. 5477 or
click here to e-mail the
1-800-Mattress® Internet Department. Please be sure to include your e-mail
address and full name. |
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| We want to communicate with you only if you want to hear from us. If you prefer
not to receive information from us either through e-mail, postal mail or by
phone, please let us know by calling us at 1-800-999-8484 ext. 5477 or by
sending us an e-mail. Please be sure to include your e-mail address and full
name.
Please note, however, such requests may take up to 6-8 weeks to be effective. In
addition, if you ask us to remove your name and address from our e-mail or
postal mailing list, we will have to maintain your name in a "do not contact"
file to ensure that we can honor your request. Please also note that when you
purchase from us, we will confirm your order by e-mail. In addition, we may
need to contact you via phone, e-mail or postal mail with other questions
regarding your order.
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| A cookie is a small data file that websites often store on your computer's hard
drive when you visit their sites. A cookie may contain information, such as a
unique user ID that websites use to track the pages of the sites you've
visited. We use cookies but do not store personally identifiable information in
your cookie.
We use cookies in order to improve your shopping experience. Cookies enable us
to keep track of your order as you shop on our site. We also use cookies to
recognize registered customers when they visit our site and to provide those
customers with their account information. If you register with or order from
us, we use cookies to monitor and maintain information about your use of our
site. If you have not registered with or ordered from us, we may monitor and
identify you. In either case, this information helps us track your order,
improve your shopping experience and improve our site design, as well as our
products, services, contests and promotions.
You can refuse cookies by turning them off in your browser. If you turn off
cookies, though, we will not be able to track your order to enable you to
purchase from our site. Nor will we be able to recognize you as a registered
user.
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| Protecting your order information is a priority for us. We use Secure Sockets
Layer (SSL) technology to protect the security of your online order
information. To check the security of your connection, look at the lower
left-hand cornier of your browser window after accessing the server. If you see
an unbroken key or a closed lock (depending on your browser), then SSL is
active. You can also double-check by looking at the URL line of your browser.
When accessing a secure server, the first characters of the site address will
change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through
secure servers. In that case, you'll be unable to connect to the server, which
means you won't be able to mistakenly place an order through an unsecured
connection. If you cannot access the secure server for any reason, please place
your order by phone at 1-800-MATTRESS®.
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| The 1-800-Mattress® website may contain links to other sites that are not under
our control. These websites have their own policies regarding privacy. You
should review those policies before visiting the websites. We have no
responsibility for linked websites, and we provide these links solely for the
convenience and information of our customers. |
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| If you have any questions about our privacy policy, you can always contact the
1-800-Mattress® Internet Department in any of three ways: 1) send us an e-mail
(link), 2) call us at 1-800-999-8484 ext. 5477; or 3) write to us at
1-800-Mattress®, 31-10 48th Ave., Long Island City, NY 11101 Att: Internet
Department.
Thank you for visiting our site and enjoy your shopping experience!
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