Not comfortable? No problem! If you are not completely satisfied with your mattress, mattress.com will exchange it for a new mattress of your choice under the Comfort Guarantee.
*Available in CT, DC, DE, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT, and WV only.
(Excludes Tempur-Pedic, Serta iSeries, Serta Cool Elegance, and Serta iComfort)
If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your mattress, mattress.com will allow you to exchange it for a new mattress under the following terms and conditions:
1. If you wish to make an exchange, call mattress no later than the 21st day after the original delivery date. NOTE: All exchanges must be completed no later than 28 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 7 days.
2. The customer simply pays the difference between the mattress.com everyday price of the newly selected merchandise and the mattress.com everyday price of the originally selected merchandise, plus applicable delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired Mattress.com advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
3. Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
4. The exchange policy applies to mattress sets and mattresses only. Mattress.com will not refund or exchange sheets, pillows, frames or mattress protectors.
VENDOR IN-HOME TRIALS
(Includes Tempur-Pedic, Serta iSeries, Serta Cool Elegance, and Serta iComfort ONLY)
Tempur-pedic qualifies for a 90 Night In-Home trial.
Serta iSeries, Serta Cool Elegance, and Serta iComfort qualify for a 120 Night In-Home trial.
All vendor In-Home trials require that you sleep on your mattress for a minimum of 30 nights to get its unique comfort and support qualities. If you are not happy thereafter, we will allow you to return the mattress for a refund or an exchange provided you are within the applicable period. A one-time shipping and handling fee of $175.00 will be billed for all returns. The In-Home trial offer is available only on mattress purchases and excludes adjustable foundations and frames. The customer is responsible for paying the regular everyday price for all pillows, frames and accessories originally offered for free if returning a mattress under any of the In-Home Trials. The merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor the vendor trial.