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What is the Mattress.com 21 Day Exchange Policy?
*Available in CT, DC, DE, MA, MD, ME, NC, NH, NJ, NY Metro area, PA, RI, VA, VT, and WV only. If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your mattress, Mattress.com will allow you to exchange it for a new mattress under the following terms and conditions:
1. If you wish to make an exchange, please contact Mattress.com no later than the 21st day after the original delivery date. NOTE: All exchanges must be completed no later than 28 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 7 days.
2. The customer simply pays the difference between the Mattress.com everyday price of the newly selected merchandise and the Mattress.com everyday price of the originally selected merchandise, plus applicable delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired Mattress.com advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
3. Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
4. The comfort guarantee applies to mattresses and box springs only. Mattress.com will not refund opened sheets, pillows or mattress protectors.